FAQ

Shipping is free on every order within the United States, with no minimum spend.

We currently ship to addresses in the United States only.

Orders are prepared in 1–2 business days. Most orders arrive within 2–4 weeks, and some items can take up to 30–60 days depending on the item, your location and busy seasons. Shopping for a baby shower or a due date? Please order early.

As soon as your order ships, we email you a tracking number. Orders are delivered by USPS, UPS or FedEx. Tracking can pause for a while in transit, so a gap in updates doesn’t mean your package is lost.

Not always. If you order more than one item, they may arrive in separate packages on different days.

Yes, within 24 hours of ordering. Email us with your order number. After that your order may already be in processing, and once it ships it can’t be cancelled.

First check your tracking link. If your order hasn’t arrived within 60 days of ordering, email us and we’ll investigate with the carrier, resend it or refund you. If tracking says delivered but you don’t have it, let us know within 7 days.

You can return items within 30 days of delivery, as long as they are unused, unwashed and in their original packaging with all tags and accessories.

If an item is defective, damaged in transit or not what you ordered, the return is free. If you simply changed your mind, a $10 return shipping fee and a $10 restocking fee are deducted from your refund. Exchanges and store credit have no fees.

For your baby’s health and safety, we can’t accept items that go in the mouth or against the skin once they’ve been opened, used or washed, such as bottles, pacifiers, teethers, feeding and bath items, bibs, swaddles and worn clothing. Unopened items in sealed packaging can be returned as normal.

Sorry about that! Email us within 7 days of delivery with your order number and a photo, and we’ll send a replacement or a full refund.

Email hello@lumiwee.com with your order number and the reason. We’ll reply with return instructions. Please don’t send items back without them.

Once your return arrives and is approved, your refund is sent to your original payment method within 5 business days. Your bank may take a few extra days to show it.

No. Our products are everyday baby and home items. They aren’t medical devices, and none are designed for unsupervised sleep.

Each product page lists its recommended age or size range. Always follow the age guidance and instructions that come with the product, and supervise your little one while it’s in use.

Check the sizes and dimensions on each product page. Measurements are taken by hand, so allow a small difference. Between sizes? Little ones grow fast, so we usually suggest sizing up.

We work to show colors accurately, but screens vary. Some photos include styling items that aren’t part of the product. The product description lists exactly what’s included.

Major credit and debit cards, plus PayPal, Shop Pay, Apple Pay and Google Pay. The options available to you are shown at checkout.

Yes. Checkout runs on Shopify’s encrypted checkout, and we never see or store your full card number.

Your payment method is charged when you place your order. Any applicable sales tax is calculated at checkout based on your shipping address. All prices are in U.S. dollars.