Refund policy
Last updated: September 24, 2026
At Lumiwee, we want every piece you bring home for your little one to feel right. If something isn't, here's exactly how returns, refunds and exchanges work.
Cancelling an Order
You can cancel within 24 hours of ordering by emailing hello@lumiwee.com with your order number. After 24 hours your order may already be in processing, and once it has been dispatched it can no longer be cancelled. If it has already shipped, you can return it after delivery under this policy.
30-Day Returns
You have 30 days from the day your order is delivered to request a return. To qualify, items must be:
- Unused, unworn and unwashed
- In their original condition
- Sent back with all original packaging, tags and accessories
Return Fees at a Glance
- Changed your mind (you no longer need it, ordered the wrong size or color, or it wasn't what you pictured): a $10 return shipping fee and a $10 restocking fee are deducted from your refund.
- Defective, damaged in transit, or the wrong item: no fees. We'll make it right with a replacement or a full refund.
- Exchange or store credit instead of a refund: no fees.
Original shipping charges are non-refundable.
Damaged, Defective or Incorrect Items
Please report the problem within 7 days of delivery and include a photo, so we can file a claim with the carrier if needed. After 7 days we may not be able to process a carrier claim.
Items We Can't Accept Back
For your baby's health and safety, we can't accept returns of items that go in the mouth or against the skin once they have been opened, used or washed. This includes bottles, nipples, pacifiers, teethers, feeding and bath items, bibs, swaddles and worn clothing. Unopened items in sealed packaging can be returned as normal. Any other non-returnable products are marked on their product pages.
How to Start a Return
- Email us at hello@lumiwee.com with your order number and the reason for the return.
- Pack it securely in its original packaging with every accessory, tag and insert.
- Ship it back using the instructions in your return authorization email. Returns sent without authorization can't be processed.
Refunds
Once your return arrives we inspect it. After approval, your refund is initiated to your original payment method within 5 business days. Your bank or card provider may take a few extra days to post it.
Exchanges
Want a different size, color or product? Email hello@lumiwee.com and we'll set up your exchange.
Order Didn't Arrive
If your order hasn't arrived within the delivery window in our Shipping Policy, email us with your order number and we'll investigate with the carrier. If the package is confirmed lost, we'll send a replacement or issue a full refund at no cost to you.
Payment Disputes & Chargebacks
Please talk to us before opening a dispute. We resolve most issues within 1–2 business days, whether that's a refund, a replacement or a delivery question. A bank chargeback freezes the funds while the bank reviews the case, which can take up to 90 days, so contacting us first is almost always faster.
Proof of delivery. Every order ships with tracking. Tracking that shows delivery to the address entered at checkout is our confirmation of delivery. If tracking shows delivered but you don't have your package, contact us within 7 days and we'll open a carrier investigation for you.
Your acknowledgment. By placing an order with Lumiwee, you agree to this Return & Refund Policy, our Shipping Policy and our Terms of Service, including the estimated delivery times, the reporting windows above and the fees that apply to change-of-mind returns.
Invalid disputes. A dispute on an order that was delivered as described, such as keeping an item while claiming it never arrived or was "not as described", is considered invalid. We keep full records for every order, including proof of delivery, product descriptions and all customer messages, and we will contest invalid disputes with that documentation.
Updates to This Policy
We may update this policy from time to time. Changes appear on this page with a new "Last updated" date, and continued use of our store after a change means you accept the updated policy.